Last updated: · 18+ · Play responsibly
🔑 Terms of Use — The single most important fact
Most important first: you must be 18+ and use your own name, phone and payment details. If your withdrawal is stuck it’s almost always a KYC or mismatched payment issue. Keep passwords private, never follow unofficial links, and use the official 39BD App or site bookmarks. That avoids common fraud and speeds up support.
Most important first: you must be 18+ and use your own name, phone and payment details. If your withdrawal is stuck it’s almost always a KYC or mismatched payment issue. Keep passwords private, never follow unofficial links, and use the official 39BD App or site bookmarks. That avoids common fraud and speeds up support.
Avoid fake links
Only use official links or the 39BD App. Never share OTPs, passwords or screenshots of verification pages. Scammers ask for these.
📋 Terms of Use — Who can play and age limits
You must be 18+ and able to accept these Terms of Use to register and place bets. The platform is used by players in Bangladesh; you should only play from locations where online betting is allowed for you. If you are under 18 or using someone else’s details, your account can be suspended and funds withheld until verification clears.
You must be 18+ and able to accept these Terms of Use to register and place bets. The platform is used by players in Bangladesh; you should only play from locations where online betting is allowed for you. If you are under 18 or using someone else’s details, your account can be suspended and funds withheld until verification clears.
- Age requirement — You must be at least 18 years old to open an account and to withdraw funds.
- Personal details — Use your real name, valid mobile number and address; mismatched data delays KYC.
- Single account — Multiple accounts under one person are not allowed and can be closed.
- Responsible play — You agree to follow responsible gaming rules and may set limits or self-exclude via Responsible Gaming.
💳 Terms of Use — Deposits, withdrawals and payment rules
Deposits and withdrawals follow the Terms of Use for each payment method. Typical minimum deposits and withdrawals are listed below. E-wallets (bKash, Nagad, Rocket) usually clear faster than cards. The platform may require verification before allowing withdrawals. Always keep transaction IDs and screenshots until the transfer completes.
Deposits and withdrawals follow the Terms of Use for each payment method. Typical minimum deposits and withdrawals are listed below. E-wallets (bKash, Nagad, Rocket) usually clear faster than cards. The platform may require verification before allowing withdrawals. Always keep transaction IDs and screenshots until the transfer completes.
Typical times and minimums (typical, not guaranteed)
| Payment method | Typical times & minimums |
|---|---|
| bKash | Deposits: under 1 minute, min deposit ৳100. Withdrawals: 1–3 business days, min withdrawal ৳500. |
| Nagad | Deposits: under 1 minute, min deposit ৳100. Withdrawals: 1–3 business days, min withdrawal ৳500. |
| Rocket | Deposits: under 1 minute, min deposit ৳100. Withdrawals: 1–3 business days, min withdrawal ৳500. |
| Bank card | Deposits: up to 1 hour, min deposit ৳200. Withdrawals: 2–5 business days, min withdrawal ৳1,000. |
- Typical minimums — Deposits: usually from ৳100; withdrawals: usually from ৳500, depending on method.
- Processing window — E-wallet deposits clear almost instantly; withdrawals typically take 1–3 business days for e-wallets.
- Fees — The platform may show fees during withdrawal; check before confirming a cashout.
- Cricket bets — Bets on BPL, IPL and international cricket must follow event settlement rules; unsettled markets tie to specific match outcomes.
Save payment proof
If a deposit or withdrawal doesn’t show, keep your transaction ID and timestamp. Support will ask for it when you contact them.
🔒 Account terms, KYC and suspension in these Terms of Use
KYC (Know Your Customer) helps protect your account and is part of the Terms of Use. You may need to verify identity, address and your payment method before withdrawing. If documents don’t match or activity looks suspicious, the platform can suspend or close accounts while investigations run. You can appeal by contacting support.
KYC (Know Your Customer) helps protect your account and is part of the Terms of Use. You may need to verify identity, address and your payment method before withdrawing. If documents don’t match or activity looks suspicious, the platform can suspend or close accounts while investigations run. You can appeal by contacting support.
- Start verification — Go to the account KYC area and upload a photo ID (passport or national ID).
- Add proof of address — Upload a recent utility bill or bank statement in your name if asked.
- Confirm payment — For bKash/Nagad/Rocket, the platform may ask for a screenshot or small test transfer reference.
- Wait for review — Typical verification review takes 24–72 hours; complex cases may take longer.
- Clear photo of your ID
- Recent proof of address (within 3 months)
- Registered phone number matching account
- Transaction screenshots if deposit issues occur
If your account is suspended
Contact support with your documents and transaction IDs. Use Contact to submit appeals and avoid sending sensitive info to unknown addresses.
⚖️ Dispute resolution and acceptable conduct
These Terms of Use describe how disputes are handled and what conduct is unacceptable. You agree to play honestly. The platform may void bets, freeze funds or close accounts for cheating, collusion, misuse of bonuses, or fraud. If you disagree with a decision, follow the platform’s formal dispute procedure and provide any requested evidence.
These Terms of Use describe how disputes are handled and what conduct is unacceptable. You agree to play honestly. The platform may void bets, freeze funds or close accounts for cheating, collusion, misuse of bonuses, or fraud. If you disagree with a decision, follow the platform’s formal dispute procedure and provide any requested evidence.
- Fair play — No collusion, match-fixing or automated bots; violations can lead to permanent bans.
- One account — Multiple accounts may be closed and funds confiscated.
- Bonus abuse — Misusing bonuses against wagering conditions can nullify bonuses and winnings.
- Dispute steps — Provide timestamps, bet IDs and screenshots when lodging a complaint; keep copies of your proof.
📝 Terms of Use — Common questions
- Is Terms of Use safe? — The Terms of Use explain your rights and obligations; read them and follow official links to stay secure.
- What is the minimum deposit? — Typical minimum deposit is ৳100 for e-wallets and ৳200 for cards, but check the deposit screen for exact amounts.
- How long do withdrawals take? — Typical withdrawals: 1–3 business days for bKash/Nagad/Rocket, 2–5 days for cards; actual times vary.
- Can I bet on BPL or IPL? — Yes, cricket markets including BPL, IPL and international matches are offered, subject to event settlement rules.
📱 Mobile use, avoiding fake links and responsible play
Most players use a mid-range Android phone on 4G. Play mainly via the mobile site or the 39BD App. Keep your device updated, use strong passwords and only visit bookmarked or official links. If a page looks different or asks for unnecessary info, close it and reach support immediately.
Most players use a mid-range Android phone on 4G. Play mainly via the mobile site or the 39BD App. Keep your device updated, use strong passwords and only visit bookmarked or official links. If a page looks different or asks for unnecessary info, close it and reach support immediately.
- Check the URL — Only use bookmarked domains or the official app; fake sites often change spelling slightly.
- Verify app source — Install only from the official download page linked on the site, not random APK sites.
- Secure your phone — Use a screen lock and avoid public Wi‑Fi for transactions.
Responsible play reminder
If betting feels like a problem, set deposit/lose limits or self-exclude. Find help and tools on Responsible Gaming.